Office Policies & Mission

Our Mission

Anderson Orthodontics is a place where exceptional service is provided in a friendly, caring environment. We treat everyone like family. Your smile is our #1 concern!

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

  • Richmond Office
    Monday & Wednesday: 8:30 a.m. – 5:00 p.m.
  • Colonial Heights Office
    Tuesday & Thursday: 9:00 a.m. – 5:00 p.m.
    Friday*: 9:00 a.m. – 2:00 p.m.
    *First and second Friday of each month.

Appointments

Appointments are an important part of your treatment plan, and this time has been reserved specifically for you to talk with the doctor and receive treatment. Please arrive on time for your appointment. If you are more than 15 minutes late, you may be asked to reschedule your appointment.

We request a 12-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.