Office Policies & Mission

Our Mission

Anderson Orthodontics is a family business which was started in 1978 by Dr. Ralph L. Anderson, the first African-American Orthodontist to graduate from then MCV Orthodontic program. Dr. Chip Anderson worked with his father through high school and college but initially followed another footstep from his father - the military. After serving over 4 years active duty Chip decided togo to dental school and join his father's practice. In 1997 Dr. Chip joined Dr. Ralph and Anderson Orthodontics was born as a true "family" practice. Both Drs. Anderson have had the same driving philosophy - to treat their patients like family and give them beautiful smiles!

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

  • Richmond Office
    Monday 9 a.m. - 5 p.m.
  • Wednesday 8:30 a.m. – 5:00 p.m.
    Closed at lunch from 1-2:30 
  • Colonial Heights Office
    Tuesday & Thursday 9:00 a.m. – 5:00 p.m.
    *Friday 9:00 a.m. – 2:00 p.m.
    *First and second Friday of each month.

Appointments

Appointments are an important part of your treatment plan, and this time has been reserved specifically for you to talk with the doctor and receive treatment. Please arrive on time for your appointment. If you are more than 15 minutes late, you may be asked to reschedule your appointment.

We request a 12-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.